Refund Policy

Consumer Protection Guidelines • April 2024

Cancellation Period

Shippers can cancel a cargo request without any penalty before it is matched with a driver. Once a booking is 'Confirmed', cancellations may incur a convenience fee of up to 10% to compensate the driver for fuel and time.

Refund Eligibility

Refunds are eligible if a trip is cancelled by the driver/fleet owner or if the platform fails to provide a verified match within the requested window. Refund claims must be raised within 24 hours of the incident.

Processing Timeline

Approved refunds are initiated immediately and typically reflected in the original payment method (Card, UPI, or Net Banking) within 5-7 business days, as per standard banking procedures.

Non-Refundable Cases

Fees are non-refundable once the cargo has been 'Picked Up' (OTP verified). No refunds will be issued for cancellations due to accurate cargo weight discrepancies reported by the driver.

Payment Gateway

All transactions are managed through Razorpay. Any transaction-level failures or double-deductions will be reconciled automatically by our payment partner within 48 hours.

Dispute Support

In case of disagreement regarding a cancellation or refund, users can raise a 'Dispute' via the dashboard. Our arbitration team will review GPS and OTP logs to provide a fair resolution.

Need a Refund?

If you believe you are entitled to a refund, please initiate the request through the "Payments" section of your dashboard. For urgent assistance, contact our billing team at:

info@mapsfreight.com